Frequently Asked Questions

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Water Damage FAQ

1. Is my insurance going to cover this water damage to my home?

Many homeowner insurance policies include some degree of coverage in the event of water damage, but you should check with your agent for specifics. When dealing with insurance, the cause of the water damage is crucial. Some weather-related flooding necessitates special insurance, which can be obtained through the National Flood Insurance Program.

2. What should I do after a water damage event in my home?

It's only natural to want to respond quickly when a water disaster strikes in your house or business. Before we arrive, there are certain preliminary preparations you can do, but just do what you can safely.


  • If possible, turn off the water supply. We'll investigate and handle the matter as soon as we arrive if you're not sure where the water is coming from.
  • Mopping, blotting, or wiping away extra water This could include standing water on the floors or hard surface furniture. You should not use your household vacuum to remove water since it could damage the vacuum or be dangerous.
  • Prevent future damage to your carpet, rugs, curtains, and upholstered furniture. Place aluminum foil or parchment paper between the wet carpet or rugs and the furniture. Books, magazines, and other colored materials should be removed from carpets and rugs. To avoid contact with wet floors, hang draperies on covered hangers. Remove wet upholstered objects' pillows or cushions.
  • Avoid using any electric or electrical devices that have been exposed to water. Light fixtures, ceiling fans, televisions, and appliances are examples of such products. Consider cutting off the power to individual circuits within the property's power distribution panel if someone else on the property might turn on an electric equipment that has come into contact with water.
3. How long does it take to dry out water damage?

The time it takes to dry out a building depends on the degree of the water damage and the type of structure. It normally takes 3–5 days on average. However, this varies widely depending on the extent of the damage, the number of contents damaged, any demolition required, and the presence of any hazardous chemicals.


Returning a home or business to its pre-loss moisture levels is a carefully regulated process, with our experts making equipment modifications to ensure the area recovers as soon and safely as possible.

Mold Remediation FAQ

1. Do I really need mold remediation?

Finding mold in your house or company can be distressing, and it's understandable that you want to get rid of it as soon as possible. Because mold spreads quickly and can be difficult to detect, it's better to have a professional, such as Southeast Water Restoration, assess and treat the problem.

2. Can you stay in your house during mold remediation?

It may be possible to stay in your house throughout mold treatment depending on the severity of the mold. Before beginning mold remediation work, Southeast Water Restoration sets up a perimeter around the affected area to keep it separated and prevent cross-contamination in areas that are not affected.

3. Can you clean up mold yourself?

It is not recommended that you attempt to remove mold yourself, but rather have it removed by qualified professionals. You might try to identify the source of water that is feeding the mold development and shut it down or turn it off. Make sure not to disrupt the mold in the process.


Turning off your HVAC system until a professional can evaluate and identify your mold problem is also a good idea. Leaving the fans on may spread mold spores and cause more damage to your home.

Storm Damage FAQ

1. How long does it take to fix flood damage?

The length of time it takes to repair flood damage is determined on the flood's severity. We'll assess your home or company and talk with you about the extent of the damage and our plan for restoring it to pre-loss state. We'll then use pumps and water extraction equipment to remove any water that shouldn't be there. We employ dehumidifiers and other specialized drying equipment to assist return the area to its normal moisture level once the excess water has been removed. This is a closely monitored process, with our personnel making equipment modifications on a regular basis to ensure the region recovers as swiftly and safely as possible.

2. Is storm damage covered by insurance?

Your insurance policy may cover storm damage, but you'll need to speak with your agent to learn more about your individual coverage. It's crucial to remember that your home must be kept in a reasonable condition. Otherwise, proving that the storm caused the damage rather than poor maintenance or regular wear and tear could be difficult.

Covid-19 Cleaning FAQ

1. Do I need to hire a professional for COVID-19 cleaning?

Through our Certified: Microbial treatment program, Southeast Water Restoration provides both proactive and defensive COVID-19 cleaning. Southeast Water Restorations' highly qualified and experienced personnel follow The Centers for Disease Control recommendations to clean and disinfect a range of surfaces using bio and microbiological remediation industry standards. Tables, doorknobs, light switches, countertops, handles, phones, keyboards, workstations, toilets, faucets, and sinks will receive special attention. If you have a COVID-19 exposure at your home or office, call us at (404) 631-7022 and we can help you right away.

2. How do you keep your technicians safe?

When performing COVID-19 cleaning, our personnel are expertly fitted with their particular Personal Protective Equipment (PPE). Southeast Water Restorations' technicians are certified by the CDC and other federal agencies to safely handle these contaminants.

3. What types of properties can you clean?

Residential homes, small and large enterprises, schools and universities, commercial buildings, factories and plants, government facilities, and more can all benefit from Southeast Water Restorations' skilled cleaning services. COVID-19 was specifically addressed by our Certified: Microbial treatment program. We provide proactive cleaning services to help reduce transmission as well as cleaning services following a probable or proven exposure.